Refund policy

At 1804 Collection , all sales are final. We do not accept returns or provide refunds, store credit, or monetary refunds for any reason, including change of mind, incorrect selection, dissatisfaction, or no longer needing the product.

Exchanges

We only offer exchanges when you receive:

• The wrong product or length

• A damaged item that was damaged prior to or during shipment

• A product that is materially different from what was ordered

Exchange requests must be submitted within 14 calendar days of delivery.

To request an exchange, customers must contact us with their order number and provide clear photographs and/or video showing the issue. We may also require a continuous unboxing video as proof of the condition of the package and product upon arrival.

The hair must remain unused, unwashed, uncut, uncolored, unbleached, chemically untreated, uninstalled, and otherwise unaltered. Once the hair has been worn, installed, washed, colored, bleached, cut, chemically treated, or otherwise altered, it is no longer eligible for an exchange, except when a defect could not reasonably have been identified through ordinary inspection.

If an exchange is approved, 1804 Collection  will provide instructions for returning the affected product. The replacement will be shipped after the returned item has been received and inspected.

Claims resulting from improper installation, improper maintenance, coloring, bleaching, chemical treatment, alterations, normal wear, or customer misuse are not eligible for an exchange.

All exchange decisions are subject to verification by 1804 Collection .

By placing an order with 1804 Collection , you acknowledge and agree to this Return & Refund Policy.